August 12, 2022

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Electricity and gas bills: From unwanted contracts to aggressive call centers, how to stand up for yourself

For some time now, the rush of call centers and door-to-door operators on electricity and gas bills has been unleashed, inviting them to win additional segments of users with new offers. But this research turns into very intense pressure against which the Energy, Networks, Environment and Antitrust Authority recently formed a coalition to help users, through a dedicated campaign “Defend yourself this way”, to know their rights, especially in the case of dealing with unsolicited phone calls and the activation of unsolicited contracts desirable. Here, then, is the graceful vademecum in ten questions and answers to defend yourself from the most unpleasant situations.

1) What can I ask for when a new contract is submitted to me?

The user is entitled to all the useful information that he needs to understand exactly the characteristics of the offer. For electricity and gas, the seller should also make the comparison sheet and summary sheet available to you to clearly and concisely explain the contents of the contract.

2) Can I get a copy of the contract with the seller?

absolutely yes. The user has the right to obtain a copy of the contract with the seller. A copy of the contract and confirmation of your consent are necessary to assert your rights anywhere. Telephone contracts are part of “off-site negotiated contracts” and that’s why you can exercise the right of withdrawal.

3) Can I reconsider after agreeing to the contract?

In the case of contracts concluded at a distance or far from the premises, you have the right to withdraw from the contract, without obligation to provide any justification, within 14 days, informing your will to withdraw by registered letter with a return or certified receipt. Send an email to the supplier. The right of withdrawal does not apply in the case of insurance contracts, in accordance with Article 52 of the Consumer Code.

4) When can doing business be considered aggressive?

Aggressive business practice is a business practice that, through harassment, coercion or undue influence, can significantly limit the freedom of choice or behavior of the average consumer and, therefore, can induce him to make an economic decision he does not want. Otherwise it would have taken. Placing repeated, unsolicited business orders over the phone, for example, is an aggressive business practice, as is boasting about an imminent interruption of supply or expiration of an offer to persuade a consumer to sign a new contract.