CaixaBank has become a benchmark for financial inclusion in Spain, taking banking services far beyond the big cities. As it has a network of 3,149 municipalities covered and more than 3,830 offices spread throughout the national territory.
The financial institution is committed to ensuring that no one is left without access to essential banking products and services. A facility that customers certainly appreciate very positively.
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Therefore, in an increasingly digital world, CaixaBank has distinguished itself by maintaining a friendly and human approach. Financial inclusion, understood as the possibility for all people to have access to useful and affordable financial services, is fundamental to reducing inequality and promoting economic well-being. CaixaBank knows this, which is why it has deployed a wide network of branches and ATMs that covers even the most remote areas of Spain.
Recognizing that many people, especially in rural areas, have difficulty accessing a bank branch, CaixaBank has launched an ambitious plan to expand mobile branches. These mobile units allow financial services to be delivered directly to remote communities, thus facilitating banking operations for thousands of people.
The entity is present in 3,149 municipalities, so it has a wide coverage in our country. This means that in more than 1,000 locations, CaixaBank is the only financial institution with a physical office. This ensures that the population of these areas has access to banking services without having to travel long distances.
CaixaBank Mobile Offices, a Testimony of Financial Inclusion
To further strengthen its commitment, CaixaBank has implemented a system of mobile offices that cover the most isolated areas. These offices, known as “ofibusos,” are air-conditioned vehicles that move around municipalities without a fixed entity presence.
This innovative service allows the institution’s customers to conduct banking transactions with the same security and efficiency as in a traditional office. Currently, CaixaBank has 18 of these mobile offices..which provides a practical and accessible solution for those living in rural areas or who have limited access to financial services.
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Mobile branches not only provide essential services such as cash withdrawals and balance inquiries, but also give customers access to personalized advice. This approach is particularly suitable in communities where internet access may be limited and where a physical bank presence is vital to ensuring that all citizens are able to manage their finances.
As for the future, CaixaBank has shown its intention to expand this service to more locations. At risk of financial exclusion. By the start of 2024, the authority had already expanded its bus coverage by 23% compared to the previous year. The authority went from covering 636 locations to 783, and this number is likely to continue to increase in the coming years.
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