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Spanish airports were operating normally on Saturday after recovering from damage caused the previous day by a global bug in Microsoft’s operating system that occurred after an update to CrowdStrike’s cybersecurity component.
According to the latest balance sheet presented by Aena, until Friday at 7:00 p.m., the Spanish airports in its network operated 5,600 flights and there were around 400 cancellations, or 6.5% of operations, as a result of a computer error.
El Prat airport operated normally on Saturday. Vueling, the airline with the most flights to El Prat, expected “normal” operations for Saturday, and the company transferred passengers affected by the incident who have not yet received a solution on other flights.
They also ensured that more staff were empowered to respond to queries from passengers who had been involved in accidents.
The global aviation sector was one of the sectors most affected by the problem that Microsoft systems suffered. The event led to the suspension of some major airlines, while delays, cancellations and the need to resort to manual systems occurred in almost all airports around the world. The Spanish Consumer Association (Asescon) will demand compensation for the damages suffered by consumers due to the computer error. “Regardless of the fault of what happened or not, companies must compensate for the damages caused,” Asescon asserts in a statement in which it claims to have received hundreds of inquiries.
According to the association, the consumer is entitled to compensation for possible exceptional expenses incurred due to flight delays and cancellations.
He adds that likewise, if there is any kind of problem or financial damage resulting from incidents in the payment system, they can claim it.
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